We are working to provide suitable shipping solutions for our customers in Morocco, the UAE, and the markets we serve. The countries available for shipping, shipping cost, delivery time, order tracking and exchange & return conditions are set out below and in our Exchange & Return Policy.
Shipping & Delivery
We ship from Dubai, United Arab Emirates. Orders are processed Monday to Saturday, excluding UAE public holidays, and dispatched within 1–2 working days of confirmation.
1. Delivery areas, times and charges
| Destination | Delivery time (from dispatch) | Charge |
|---|---|---|
| United Arab Emirates (all emirates) | 2–4 working days | AED 25 — free for orders of AED 300 or more |
| GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) | 5–10 working days | AED 75 |
| Other countries | 7–15 working days | AED 150 |
Delivery times are estimates. Remote areas, public holidays, weather and customs clearance may add time.
2. Cash on Delivery
Cash on Delivery is available for addresses within the UAE only. Please have the exact amount in AED ready for the courier. Orders outside the UAE are paid online before dispatch.
3. Tracking your order
You will receive an email when your order is dispatched. Registered customers can follow every order under My Account, and anyone can use our Order Tracking page with the order number and the email address used at checkout.
4. Failed deliveries
The courier will attempt delivery twice and will call the phone number provided. If a parcel cannot be delivered and is returned to us, we will contact you to arrange redelivery; an additional delivery charge may apply. Please make sure your address and phone number are correct and complete.
5. Customs, duties and taxes (outside the UAE)
Prices include UAE VAT for deliveries within the UAE. Orders delivered outside the UAE are zero-rated for UAE VAT but may be subject to customs duties, import VAT or fees charged by the destination country. These are payable by the customer and are not included in our delivery charge.
6. Damaged parcels
Please check your parcel on delivery. If the packaging or its contents are damaged, contact us within 48 hours with photos and we will resolve it quickly.