Returns & Exchanges Policy

We want you to love what you ordered. If something is not right, you can return or exchange it within 7 days of delivery, provided the conditions below are met.

1. Conditions for a return or exchange

• The item is unworn, unwashed and unused, with all tags and labels attached and in its original packaging.
• Shoes show no marks on the soles; handbags show no scratches or signs of use.
• You provide your order number and the reason for the return.

2. Items that cannot be returned

• Perfumes, bakhoor, dukhoon and mukhammariyat once opened or used (hygiene).
• Jewellery and earrings (hygiene), unless faulty.
• Items marked as final sale or bought at a clearance price, unless faulty.
• Items that have been altered, customised or damaged after delivery.

3. How to request a return or exchange

1. Contact us within 7 days of delivery at info@widaddxbstyle.com or through our Contact page, with your order number, the item(s) concerned and photos if an item is damaged.
2. We will confirm whether the item is eligible and arrange courier collection (UAE) or give you the return address.
3. Pack the item securely in its original packaging.
4. Once we have received and checked the item (usually within 3–5 working days), we will process your exchange or refund.

4. Refunds

Refunds are made to the original payment method. For Cash on Delivery orders, refunds are made by bank transfer to the account you provide, or as store credit if you prefer. Refunds are issued within 7–14 working days of the return being approved. Delivery charges are refunded only when the item was faulty or we sent the wrong item.

5. Exchanges

Exchanges for another size or colour are subject to availability. If the replacement item costs more, the difference is payable; if it costs less, the difference is refunded. Each item can be exchanged once.

6. Return shipping

Within the UAE we arrange courier collection; the return delivery charge is deducted from the refund unless the item was faulty or incorrect. For GCC and international orders, return shipping is arranged and paid by the customer, and customs charges are not refundable.

7. Faulty, damaged or wrong items

If you receive a damaged, faulty or incorrect item, please contact us within 48 hours of delivery with photos. We will replace it or refund you in full, including delivery charges, at no cost to you.

8. Cancellations

You can cancel an order free of charge before it is dispatched by contacting us as soon as possible. Once an order has been dispatched, this returns policy applies.

This policy does not affect your statutory rights under UAE consumer protection law.